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Advising the hotel industry how to increase their online revenue

What is the link between social media and search behavior?

GroupM Search and comScore just released the results of a study examining the relationship between social media exposure and search behavior.

Consumers were divided into 3 segments. Segment 1 was only exposed to a brand’s paid search. Segment 2 was exposed to social media, relevant to a brand’s category and segment 3 was influenced by social media that was specific to a brand.

Search behavior was broken into segments, based on the stage of the purchase funnel queries are made. Upper-funnel terms are usually more generic and express awareness and consideration, whereas lower-funnel terms express action and loyalty.

The findings were that consumers who searched AND engaged with social media were far more likely to search for lower-funnel terms. This was particularly the case when they belonged to group 2 and used social media exposed to a brand. In fact, these consumers were 2.8 times more likely to search for that brand’s products than consumers from group 1 that were only exposed to paid search.

Even though marketers have suspected this trend, the study supports and validates those assumptions for the first time. An estimated 50% increase in click-through rates occurred when consumers had been exposed to brand influenced social media as well as paid search. While generic keywords at the top of the funnel are popular, consumers use social media to change their mind on the products and services they would consider buying further down the decision process.

For brands this is a great opportunity to influence consumer discussions about their products and services using social media, although the challenge will be understanding how to allocate budgets between social media and paid search.

Read the comScore press release.

Filed under: Search Engine Marketing - SEM, , , , , , ,

Welcome to the Online Marketing Blog!

About the author:

I have over 15 years experience in ecommerce, online marketing and web project management, all gained working for various companies within the hotel and travel industry.

German by origin, I spent 8 years in the UK working for Open World Ltd, an online agency promoting luxury hotels internationally. Open World’s client portfolio included many of the major hotel chains such as Hyatt Hotels & Resorts, InterContinental Hotels & Resorts, Peninsula Hotels, Small Luxury Hotels, Pan Pacific Hotels & Resorts, to name but a few.
In 2007 I returned to Berlin, to set up the ecommerce department and develop the e-commerce strategy for the young but fast growing hotel management company, Grand City Hotels & Resorts.

With e-conceptory, I now make my experiences available to those companies who would like to wow their clients with a professional internet presence.

In short this is what I have to offer:

e-commerce, ecommerce, e-business, ebusiness, hotel online marketing, hotel internet marketing, new media marketing, web project management, web design, web programming, usability, accessibility, seo, sem, social media networking

Read more: www.e-conceptory.com

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About me

Corinna Witt : e-commerce, hotel internet marketing expert for hotels and the travel industry

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